We hope we have them all covered send us an email to support@rattanyard.com
Our average ETA is currently 1-2 business days warehouse processing time to ship + 2-5 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed.
You can check the status of your delivery anytime by email us.
Estes-express, Fedex, UPS, and USPS.
We only ship to physical addresses, the state include California, Arizona, Texas, Washington, Nevada, New Mexico, Orgen and Utah.
We only deliver to verified physical addresses. We do not deliver to PO Boxes.
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps: 1) Take a picture of the damage. 2) Then please email us immediately and attach the photos. 3) We will contact you directly with the next steps. 4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.
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