Refund policy

FREE Shipping

We're offering FREE contactless delivery for all products to ensure your safety. Your package will be delivered curbside. Minor self-assembly for sofas is required (attaching the legs), as well as package disposal.

For an estimate of the latest shipping time to your location, please ask using our live chat feature or email us at service@rattanyard.com.

Quickly Warehouse Pickup

You are welcome to pick up your order at no charge! Our distribution center is located at 11000 Rush St, Unit 20, South El Monte, CA 91733.

Our customer pick up area is open Monday through Friday from 9:00 am until 4:00 pm. We ask for at least one day's notice before you plan to pickup. This ensures that your items could be pulled from the stock, assembled if needed, inspected, and readied for you. 

Small Packages

Smaller items are shipped without confirmation, they are shipped shortly after the order is received and will go through one of our main carriers, such as USPS, UPS or Fedex. Once the item is shipped you should receive an email confirming this, giving you a tracking number to track your order. If you do not receive this email, feel free to call us and we will be more than happy to update you.

Please note these items are shipped with third party companies, so if you experience any delays, we recommend giving a call to the carrier first, who will be able to give you a more accurate update. If you are not able to call them, you can of course reach out to us, and we will contact them on your behalf.

It is also important to note, the carrier only delivers during weekdays.  Mon- Fri.

Cancel order?

You can cancel your order any time before it is shipped, at no cost. However, if you cancel after it ships, restocking and shipping fees may apply.

Shipping times are only approximate, and can change depending  on environmental conditions, transit issues, and carrier’s availability. Last  minute appointments changes CAN occur, and are out of our hands, since  the delivery process is managed by a third party carrier.

In all cases if an  appointment is missed the drivers will try to reschedule with you. You must be present at your appointment as a signature is required. If you are  not present the carrier will not deliver, and re delivery fees may apply.  

Remote Locations

Customers living in remote or limited access areas maybe subject to additional shipping charges. The website will not calculate these at the checkout, however we will contact you regarding any extra fees before processing your order. If you have not placed your order yet, but have concerns about delivery location, please feel free to contact us to review any extra fees or delivery options.