So far as possible, Goods should be returned:
• with both Goods and Packaging as far as possible in their original condition
• securely wrapped
• including our Returns Note
• at your risk and cost, pay shipping cost
• we suggest, by recorded or signed delivery
Before sending back your order, you must let us know your details by email to firstname.lastname@example.org. Specify exactly what Goods you would like to return and when purchased. Also give full details with pictures of the defect or the reason for return.
We will then issue a Returns Note with the return address.
If you are not sure about something, just send us a email email@example.com.