What is Warehouse Pickup?-For Heavy Furniture Sets
You are welcome to pick up your order at no charge! Our distribution center is located at 11000 Rush St, Unit 20, South El Monte, CA 91733. Our customer pick up area is open Mon - Fri / 9:00 AM - 5:00 PM.
We ask for at least one day's notice before you plan to pickup. This ensures that your items could be pulled from the stock, assembled if needed, inspected, and readied for you.
Arrange pick up please email us at firstname.lastname@example.org or call (626) 695-5324.
Our products, with few exceptions, are not boxed or packaged in any way. Please bring blankets, tie downs, bubble wrap or any other packing material you may need. rattanyard.com employees are not permitted to load products and/or assist with the loading of products due to safety and liability concerns, so please bring help if you think you may need it.
What is Local Delivery?-For Heavy Furniture Sets
We are able to deliver ourselves locally to most areas in California, Arizona, Nevada, New Mexico, Texas, Orgen. Once an order is made, it is placed on a schedule for delivery.
Our agents will then give you a call in order to confirm your order details such as the items in the order, the method of delivery and a scheduled day for you.
If you are available, we will confirm the order for delivery. If you are not available for the delivery date, we will then reschedule for a different day in the same week or more l ikely the upcoming one.
We will not deliver the items without a confirmed delivery date, if we are not able to reach you, we will delay the delivery of the item until we have a confirmation.
This is done for the benefit of both the customer and the company, as it ensures the order is delivered on a specified date instead of being left in the front of the home unattended.
Remote Locations?-For Heavy Furniture Sets
Customers living in remote or limited access areas maybe subject to additional shipping charges. The website will not calculate these at the checkout, however we will contact you regarding any extra fees before processing your order. If you have not placed your order yet, but have concerns about delivery location, please feel free to contact us to review any extra fees or delivery options.
Small Packages-Free Shipping-for Accessories
Smaller items(Like all accessories) are shipped without confirmation and any shipping cost, they are shipped shortly after the order is received and will go through one of our main carriers, such as USPS, UPS or Fedex. And you will recieve within one week.
Please note these items are shipped with third party companies, so if you experience any delays, we recommend giving a call to the carrier first, who will be able to give you a more accurate update. If you are not able to call them, you can of course reach out to us, and we will contact them on your behalf.